Mechanic Shop Software

Stop Running Your Shop on Memory and Phone Calls

Most mechanic shops don’t lose revenue because they lack work. They lose revenue when vehicles wait on approvals, technicians stop repairs to answer questions, and service writers spend valuable time tracking job updates. Torque360 mechanic shop software is a shop management platform that handles the complete service workflow for independent repair shops in one system. Trusted by 1,000+ independent repair shops across auto, truck, motorcycle, RV, and powersports.

  • Schedule appointments & manage shop capacity from one calendar

  • Send inspection reports with photos and collect digital approvals

  • Create estimates using labor guides and live parts pricing

  • Invoice, collect payments, and sync financials automatically

Mechanic Shop Software

How Does a Mechanic Shop Get a Vehicle
From Check-In to Pick Up

Every repair in a mechanic shop follows the same path: appointment, inspection, estimate, repair, invoice, and payment. The challenge is keeping information connected as the vehicle moves through each stage. Torque360 mechanic garage software keeps every stage tied to the same repair order, helping service writers, technicians, and customers stay aligned from vehicle drop-off to final payment.

Book the Appointment

Customers can schedule online through your website or book directly with a service writer. Vehicle information, service history, and customer details are captured before the vehicle arrives, reducing intake time and helping your team start the day with a clear schedule.

Inspect the Vehicle

Technicians complete a Digital Vehicle Inspection and document findings with photos, videos, and condition notes directly from the bay. Service advisors can immediately review the inspection and share it with the customer, helping them make faster decisions.

Write the Estimate

Service writers build estimates using labor guides and live parts pricing from integrated suppliers. Estimates are sent by text or email, allowing customers to review recommendations and approve work from their phone. Every approval is recorded against the repair order.

Repair the Vehicle

Once approved, technicians work directly from the repair order and update job status as work progresses. Service advisors can track vehicle status across the shop without interrupting technicians for updates. This keeps repairs moving.

Close the Invoice

When repairs are completed, the invoice is generated directly from the repair order. Approved labor, parts, fees, and additional work are already attached to the job, reducing manual entry and helping ensure the customer invoice reflects the work that was actually completed.

Collect Payment

Customers can pay in person, through a payment link, or using digital wallet options. Payments are recorded against the invoice automatically and synced with QuickBooks, reducing the gap between completed work and money in the account.

Integrate Your Entire Workflow
Quickbooks
PartsTech
Carfax
NHTSA
Brevo
Brevo
Twilio
nexpart
SendGrid

How Does a Mechanic Shop Keep Track of Every Job

A busy mechanic shop can have vehicles waiting for inspection, customer approval, and parts delivery at the same time. Knowing exactly where every vehicle stands is what separates shops that run efficiently from shops that run reactively. Torque360 auto mechanic management software keeps repair activity connected to the same workflow, helping you stay informed as jobs move through the day.

How Does Appointment Scheduling Help a Shop Plan the Day

Appointment Scheduling allows service writers to book jobs, manage technician workload, and view shop capacity from one calendar. By seeing upcoming appointments and active work together, shops can avoid overbooking and reduce scheduling conflicts.

Every active repair order appears on the Job Board, organized by repair status. Service advisors can immediately see which vehicles are waiting for inspection, customer approval, parts, repair work, or pickup, without calling into the bay.

A Repair Order becomes the central record for the entire repair process. Customer information, vehicle history, inspection findings, technician notes, approved work, parts ordered, labor hours, invoices, and payments remain connected to the same record.

The Technician App allows technicians to update repair status and record labor hours directly from the bay. Fewer interruptions mean technicians spend more time repairing vehicles and less time providing status updates.

Mechanic Shop Management Software
Mechanic Shop Software

What Does a Customer Need to Trust Your Mechanic Shop

Most customers can’t evaluate the quality of a repair the way a technician can. They decide whether to trust a shop based on communication, transparency, and whether they understand why a repair is being recommended. Torque360 helps mechanic shops keep customers informed from inspection through payment, creating confidence at every stage of the visit.

How Does DVI Help Customers Understand Their Vehicle

Technicians document inspection findings with photos, videos, and condition notes. The Digital Vehicle Inspection is then shared with the customer before any work is approved. Customers can see concerns for themselves, which shortens the time of getting a response.

Customers want updates without having to call the shop repeatedly. Two-Way Texting allows service advisors to send inspection results, repair updates, estimate requests, and pickup notifications directly from the repair order.

An empty bay created by a missed appointment removes billable hours from a technician’s day and leaves a gap that’s difficult to backfill on short notice. Appointment Reminders automatically notify customers before their scheduled visit, reducing forgotten appointments.

Not every customer approves every recommendation during their first visit. Reminder Campaigns automatically follow up on declined work, overdue maintenance, and inactive customers, triggered by mileage intervals, time since last visit, or specific service deferrals.

How Do Mechanic Shops Write Estimates That Hold Up

An estimate does more than tell a customer what a repair costs. It sets expectations, protects shop margins, and often determines whether the customer approves the work. Torque360 shop management software for mechanics gives service writers the information they need to build accurate estimates and get approved work.

How Do Labor Guides Help Shops Quote Jobs Accurately

Labor Guides powered by Mitchell 1 provide labor times based on the vehicle, repair type, and service being performed. Consistent labor times help shops quote repairs more accurately, improve customer confidence, and reduce the gap between estimated and actual labor hours.

Parts prices change frequently, and outdated pricing can reduce profitability before a repair even begins. Torque360 connects with live supplier pricing through integrated parts providers, allowing estimates to reflect current costs and availability.

Torque360 sends estimates by text or email, allowing customers to review recommended work and approve it from their phone. Every approval is timestamped and logged against the RO automatically, giving the shop a documented record of authorization before any work begins.

Re-entering labor and parts at the invoicing stage increases the risk of mistakes. In Torque360, approved estimates flow directly into the RO and final invoice. Labor hours, parts used, and completed work remain connected throughout the process, helping ensure the invoice reflects what was approved and completed.

Create Accurate Estimates in Seconds
Real-Time Inventory Tracking

How Do Mechanic Shops Keep Parts From Stalling Repairs

A repair doesn’t stop because a technician forgets how to fix the vehicle. It usually stops because the required part isn’t available or pricing hasn’t been confirmed. Torque360 keeps parts sourcing and inventory tracking connected to the repair workflow.

How Can Shops Order Parts Without Leaving the RO Screen

Service advisors shouldn’t have to jump between supplier websites, catalogs, and repair orders to source parts. Torque360 integrates with PartsTech, Nexpart, and Epicor directly inside the RO. Compare pricing, availability, and suppliers, then place orders without leaving the job.

For shops that stock common maintenance and repair parts, running out of inventory can slow down otherwise routine work. Torque360 Inventory Management tracks available stock, records parts usage against repair orders, and helps shops monitor fast-moving items.

Job Time Management records technician labor hours against individual ROs as work is performed. Shop owners can compare estimated labor against actual labor, identify repairs that are consistently underquoted, and make more informed pricing decisions over time.

Torque360 automatically syncs invoice data to QuickBooks Online after a repair order is closed. This reduces manual bookkeeping, helps maintain accurate financial records, and gives shop owners a clearer picture of overall business performance.

How Do Mechanic Shops Get Paid Faster

Completing a repair doesn’t mean revenue reaches the bank account. Invoices can remain open, customers may delay payment, and manual reconciliation creates additional administrative work. Torque360 keeps invoicing, payment collection, receivables, and financial reporting connected to the repair workflow so completed work turns into collected revenue.

How Does TorquePay Speed Up Payment Collection

Customers expect fast and convenient payment options when picking up their vehicle. TorquePay allows shops to accept card payments, contactless payments, and digital wallet transactions directly through Torque360 at the service desk.

Not every customer wants to pay at the counter. PayPal Integration lets you send a payment request by text or email, so a customer who approved repairs remotely can pay the invoice before they leave work and arrive for pickup with the transaction already done. 

Some mechanic shops extend payment terms to repeat customers, commercial accounts, or long-standing clients. Receivables Account tracks outstanding balances, partial payments, payment history, and open invoices from one place. This helps shops stay on top of unpaid balances.

Advanced Business Reporting and Profitability Reporting help track labor profitability, parts profitability, technician productivity, ARO trends, and financial performance. Better reporting helps identify what’s driving profit, where revenue is being lost, and which areas of the business need attention.

Technician Productivity Reports
Technician Portal Access

How Do Mechanic Shops Build a Reputation That Brings Customers Back

Most mechanic shops don’t grow through one-time repairs alone. Long-term growth comes from customers who return for future maintenance, trust repair recommendations, and recommend the shop to friends and family. Torque360 helps shops maintain those relationships long after the vehicle leaves the bay.

How Do Shops Keep Customer History Organized

Customer trust grows when a shop remembers previous repairs, recommendations, and vehicle concerns. Customer Management keeps customer information, vehicle records, and shop service history connected in one place. Service advisors can quickly review past visits and pick up the conversation with full context.

Customers are more likely to approve repairs when recommendations are grounded in the vehicle’s actual history, not just what the current owner remembers. Torque360 integrates with CARFAX, giving service advisors access to a vehicle’s broader service record.

Many customers evaluate a mechanic shop before they ever call or book an appointment. Google Review Campaigns automatically request reviews after completed repairs, helping shops generate consistent customer feedback. A strong review profile improves local credibility.

Quick Checkout (POS) allows shops to process parts sales, walk-in purchases, and service payments from a single screen. Transactions remain connected to customer records, helping shops maintain accurate purchase history while providing a faster checkout experience.

How Do Mechanic Shops Switch Software Without Disrupting Operations

Many mechanic shop owners continue using outdated software because they worry about losing customer records, vehicle history, and inventory information during the transition. The concern is protecting the information the business depends on every day. Torque360’s migration team manages the data transfer process before launch, helping shops move to a new system without starting from scratch.

  • Data migrated before launch

  • The migration team handles the full setup

  • 7-day data validation window after go-live

  • Post-launch support throughout the transition

Customer records, vehicle information, and inventory data are transferred before your go-live date. The migration team handles reviewing, mapping, and importing supported records into Torque360. Once your shop is live, your team has seven days to review migrated records. Any discrepancies can be identified and addressed during the validation window, with post-launch support available throughout the transition.

auto repair estimate software

See How Mechanic Shops Run Their Entire Workflow With Torque360

Book a 30-minute demo and see how independent mechanic shops manage appointments, inspections, repair orders, technician updates, customer approvals, parts sourcing, invoicing, and payment collection from one workflow. We’ll walk through a real repair process, show how information moves from check-in to pickup, and answer questions specific to how your shop operates.

Built to Power Entire Auto Shop Operation

What Makes Torque360 Different From
Other Mechanic Shop Software

Most mechanic shop software can schedule appointments, create estimates, and generate invoices. The difference appears when repairs change, additional work is approved, parts need to be ordered, technicians update job status, and customers want answers before the vehicle is ready. Torque360 keeps those activities connected to the same repair workflow, helping shops reduce administrative work.

One Record Follows Every Job

Every appointment, inspection, estimate, repair order, invoice, payment, and customer interaction remains connected to the same record. Service advisors don’t need to re-enter information or move details between systems.

Built for Independent Shops

Independent mechanic shops often operate with teams where owners, service advisors, and technicians wear multiple hats throughout the day. Torque360 is designed around how independent shops actually work.

Faster Customer Approvals

Torque360 combines DVIs, estimates, and customer communication into the same workflow so customers get the information they need to say yes, without the shop making a separate phone call to explain it.

Fewer Front-Desk Interruptions

With repair status, technician activity, customer communication, & repair orders connected throughout the workflow, advisors can quickly answer customer questions & keep repairs moving without constant interruptions.

Easier Transition From Disconnected Tools

Many mechanic shops start evaluating software because they’ve outgrown paper ROs or separate systems. Torque360 brings those activities into the same workflow, reducing duplicate entry and improving consistency.

Every Tool Your Mechanic Shop Needs,
Working Together in the Same Workflow

Mechanic shops don’t operate in separate stages. Appointments lead to inspections. Inspections lead to estimates. Repair orders generate invoices and payments. Torque360 keeps those activities connected throughout the repair process, helping you manage work without switching between disconnected systems.

appointment-booking-widget

Appointments ›

Book jobs, manage calendars, and reduce no-shows.

digital vehicle inspection software

Digital Vehicle Inspection ›

Capture photos and videos. Add notes and findings.

auto repair estimating software

Estimates ›

Build accurate estimates with labor, parts, and pricing.

repair order software

Repair Order ›

Convert approved work into organized repair orders.

auto repair invoicing software

Invoicing ›

Generate invoices from completed labor and parts.

auto repair job board software

Job Board ›

Track jobs, assign technicians, and monitor progress.

Mechanic Shop Software for Every Type of Repair Business

Torque360 supports repair businesses across multiple vehicle types and service models. Every workflow can be configured around how your shop operates.

Mechanic Shop

Motorcycle Repair

Truck Repair

Oil Change

Tire Repair

Mobile Mechanics

Your Customers Bring Vehicle Problems. Your Team Shouldn’t Have Workflow Problems.

Every repair moves through multiple stages before the vehicle is ready for pickup. Appointments need to be scheduled, inspections completed, estimates approved, parts sourced, repairs performed, invoices generated, and payments collected. When those steps rely on disconnected tools or manual handoffs, delays become part of the process.

  • Built for independent mechanic shop workflows

  • Faster estimate approvals with digital inspection reports

  • Integrated payments, invoicing & QuickBooks in one system

Frequently Asked Questions

Mechanic shop software is a shop management platform that handles the complete service workflow for independent and general repair shops, from appointment scheduling and digital vehicle inspections through estimating, repair orders, invoicing, and payment collection, all connected in one system. It replaces paper-based processes and disconnected tools with a single record that service writers, technicians, and shop owners work from together. Torque360 covers the full workflow, including integrated parts ordering, two-way texting, QuickBooks sync, and profitability reporting, starting at $99.99 per month.

The best software for mechanic shops is the one built around how your shop actually operates, how many repair orders you run per week, how your technician team is structured, whether you stock inventory, and how your service writer currently manages job handoffs and customer communication. Platforms purpose-built for the independent shop workflow, like Torque360, connect every step from intake to invoice in one system. Shops that move from paper files or disconnected invoicing tools consistently report faster approvals and fewer billing disputes after switching.

Yes. Torque360 integrates directly with PartsTech, Nexpart, and Epicor inside the repair order, so your service writer can search parts, compare supplier pricing and availability, and place the order without leaving the job screen. For shops that stock parts, inventory tracking lets you set reorder thresholds, monitor on-hand quantities, and tie every part pulled from stock to its corresponding repair order, reducing emergency orders and keeping jobs moving on schedule.

Torque360 sends finished estimates to customers by text or email, and customers approve or decline from their phone without a callback. The digital inspection report sent before the estimate gives customers visual context for every recommended repair. Seeing the actual finding in a photo makes approval decisions faster and more confident. Every approval is timestamped and logged against the repair order, giving your shop a documented record before any work begins.

Torque360 technicians use the Technician App to clock in and out of individual repair orders and update job status, all from a mobile device, without leaving the bay. The app is built for quick updates rather than data entry. Shop managers see labor hours per repair order and technician utilization in real time on the dashboard, without collecting paper time sheets or interrupting technicians to ask for status.

Yes. Torque360 syncs invoice data to QuickBooks accounting software for mechanic shops automatically with every closed job. No manual entry is required from your service writer or shop owner. For independent shop owners managing their own bookkeeping or working with an accountant, real-time QuickBooks sync means your books are always current, not caught up in a batch at month-end, and the data your accountant works from is clean and accurate.

Technicians clock in and out of individual repair orders through the Technician App, logging actual time per job as they work. Job Time Management gives shop managers a clear picture of how long each repair took versus what was quoted, which technicians are consistently efficient, and where labor estimates are regularly off. For shop owners trying to improve profitability without adding bays or staff, technician time data is one of the most direct levers available.

Most independent mechanic shops can go live on Torque360 without disrupting ongoing operations. The migration team transfers your customer records, vehicle histories, and inventory data before your launch date, so your team starts with existing data already in place. After go-live, a seven-day validation window lets your team confirm everything transferred correctly. Most service writers and technicians develop day-to-day proficiency within the first week of active use on real jobs.

Yes. Torque360 supports auto, truck, motorcycle, RV, and fleet service operations from a single account. Service writers manage repair orders for different vehicle categories inside the same workflow, and all reporting pulls across job types. For independent mechanic shops that handle whatever comes through the door – cars, light trucks, vans, and SUVs, one platform covers everything without requiring separate systems or accounts for different vehicle categories.