Torque AI Receptionist
AI Receptionist for Auto Repair Shops: Your Phone, Covered 24/7
Turn unanswered calls into booked work with an auto repair AI receptionist that answers 24/7, so your bays stay full. It answers in your shop’s name, books and reschedules appointments, looks up repair orders, and answers your FAQs, all inside Torque360.
Missed Calls Cost More Than You Think
Customers won’t wait for a free hand at the counter. Here’s what happens to the same call with and without the AI virtual receptionist.
When Torque AI Receptionist Picks Up
- The AI answers after four unanswered rings while your team keeps working.
- New appointments, reschedules, and cancellations land in your scheduler.
- Callers asking about their car hear the status of their open RO.
- Hours, location, and service questions get the exact answers you wrote.
- Questions with no written answer get a message taken, never a guess.
When Calls Go to Voicemail
- Calls roll to voicemail while advisors and technicians are tied up.
- Callers who reach voicemail can just as easily dial the next shop.
- Status questions sit in voicemail until an advisor finds a free minute.
- Evening and weekend calls wait until someone returns them the next day.
- Every missed call is a job that could have filled an open bay today.
Appointment Booking
The customer calling to book stays your customer, even when nobody at the counter can pick up.
Vehicle and Concern Captured
The AI takes the vehicle and the customer’s concern, so your advisor knows what’s coming in.
Written Straight Into Your Scheduler
The booking shows up in Torque360 as it’s made. No voicemail to transcribe, no notes to retype.
Rescheduling & Cancellations
Customers change plans. The AI handles changes on the call, so they never become no-shows.
Move It, Don’t Lose It
When a customer can’t make their slot, the AI moves the booking to another open time on the call.
Free the Bay
A cancellation frees the slot right away, so your team still has time to fill it with another job.
Cancel Without the Phone Tag
Customers who need to cancel can do it on the call, instead of leaving a voicemail nobody hears.
Repair Order Status Checks
Your most frequent caller already has a car in the shop. The AI keeps them updated.
Looks Up the Right Job
The AI finds the caller’s open repair orders and tells them exactly where the job stands, how much they’ve paid, how much remains, the total amount, etc.
Keeps Advisors at the Counter
Fewer “Is it ready yet?” interruptions, so advisors stay with the customers in front of them.
Control Without the Complexity
Decide what the AI says, which calls it takes, and what you pay, all from your Torque360 settings.
Answers You Control
Write the exact answer for each common question, and edit it when your hours or services change.
Usage You Can Track
Get alerts at 80% and 100% of your minutes, plus an optional cap that pauses the AI at your limit.
Overflow Call Coverage
Your staff still answers every call they can reach. The AI only covers calls that would otherwise go to voicemail.
Live in Four Steps
Pick a plan, add a card, choose your number, and confirm. Provisioning takes about 20 seconds.
AI Receptionist Pricing
Same features on both plans. Pick the monthly AI minutes that fit your call volume.
Starter
Perfect for solo shops getting started
- 350 AI minutes included each month
- Overage billed at $0.20 per minute
- All capabilities included
Growth
For high-volume shops and power users
- 1,100 AI minutes included each month
- Overage billed at $0.17 per minute
- All capabilities included
An AI Receptionist That Lives
Inside Your Shop Software
An AI receptionist is only as useful as what it can reach. This one sits inside the software your shop already runs on.
Built Into Torque360
No separate app, inbox, or login to manage. Calls, bookings, and RO status run through Torque360.
Pay Only for AI Minutes
You are billed only when the AI answers. Staff-answered calls and spam under 15 seconds are free.
Calls and Texts on One Line
Turn voice on for your Torque360 texting number at no extra charge. One line for calls and texts.
Built for Every Shop Type
Auto, truck, motorcycle, tire, RV, and powersports shops all run it on the same Torque360 platform.
