Tuneup Auto Brings 31 Years of Family Repair Experience in the U.S. and Runs Its New Shop from One Place with Torque360

How a family repair business that opened in the United States in June 2025 uses Torque360’s job board, sales and payment reports, expense tracking, Quick Checkout, and customer messaging to keep a first-year shop organized, whether the owner is on the floor or not.

TuneUp Auto Repair Customer Testimonial
Introduction

Tuneup Auto opened in the United States in June 2025, but the experience behind it goes back much further. Owner Waqas Hanif’s family has worked in automotive repair for 31 years, running a successful auto repair shop in Pakistan, and brought that experience, knowledge, and commitment to quality service with them to Tuneup Auto.
The shop provides complete repair and maintenance for all makes and models. One of its biggest strengths is having an experienced automotive electrician and an automotive mechanic working under one roof, so even complex issues get diagnosed and repaired efficiently. Waqas’s father brings more than 30 years of hands-on experience, with a specialty in diesel vehicles and knowledge across every area of automotive repair.

The Challenge

A new shop opens with the experience it brought and a back office it still has to build. For Tuneup Auto, the experience was never in question. Three decades in the trade covered the repairs. What the shop needed was a more organized way to run everything around them, starting with invoicing.

Without a proper system, that meant pen and paper, separate sheets, and phone calls. For Waqas, the cost showed up first in customer satisfaction. A customer should be able to look at one document and see what was done on their vehicle and what went into it. A first-year shop gets judged on that paperwork long before it has the reviews to speak for it.

Customer Quote

“Before Torque360, we were looking for a more organized way to manage our shop operations.”

“Before Torque360, we were looking for a more organized way to manage our shop operations.”

“Before Torque360, we were looking for a more organized way to manage our shop operations.”

Waqas Hanif

Owner, Tuneup Auto

Mobile App
Why Torque360

Tuneup Auto didn’t find Torque360 through a sales pitch. Waqas heard about it from another auto repair shop owner who highly recommended it, and a recommendation from someone running the same kind of business was enough to give it a try. Two things made the decision: competitive pricing and a support team that responds. “Knowing that help is available whenever we need it has made a real difference,” he says. For a shop still learning a new system, that matters as much as the features. These are the ones Tuneup Auto runs on every day:

Job Board

Tuneup Auto’s service manager uses the job board extensively, moving each job from estimate to in progress or to waiting for the call. That keeps the board current, so when Waqas logs in to Torque360, he has everything in front of him. He can see what is going on in the workshop whether or not he is at the shop, without anyone having to stop work to give him an update.

At the end of the day, Waqas gets an overall view of day-end sales. When he needs a wider look, he sets a start date and an end date and sees every payment made to the shop in that range. What came in, and when, comes straight from the report instead of a stack of receipts.

Of everything Tuneup Auto uses, this is the feature Waqas says has had the biggest impact. It gives him a clear picture of the business’s expenses and profitability and makes the shop much easier to manage. In a first year, that is the difference between knowing the business is working and hoping it is.

Not every job needs a full repair order. When it doesn’t, the team skips the paperwork and closes the sale through Quick Checkout. “Sometimes I don’t need to create the orders,” Waqas says.

Oil changes, tire changes, inspections, and brakes are set up as Quick Jobs, so the team adds them ready-made instead of building the same job from scratch each time. Waqas says the shop uses the feature 100%.

All-in-One-Shop Management Software

Torque 360 is the most affordable cloud-based shop management software that helps shops with scheduling, invoicing, parts ordering, and much more. You can easily replace manual practices with one connected platform designed for auto repair businesses.