How a one-man Harley-Davidson shop in Forest, VA, used scheduling, TorquePay, and QuickBooks sync to replace eight hours of weekly admin with same-day invoicing and real business visibility.
Charles Garnett has been riding and wrenching on Harley-Davidson motorcycles for nearly 13 years. In 2018, he turned that passion into T-Bonz Motorcycle Repair, running it out of a small shop behind his house in Forest, Virginia. What started as a side venture filled a real gap: the area had no independent shop with the specialized knowledge and tooling to properly service HD bikes. Demand grew steadily. By March 2025, it had grown enough that Garnett walked away from a 15-year corporate career to go full-time. On June 2nd, 2025, T-Bonz opened its storefront doors.
It’s a one-man operation by design. Garnett handles every job himself, from the first phone call to the final test ride. That’s the business model, and customers love it. But running a solo shop means there’s no service advisor to hand paperwork to, no office manager to chase invoices, and no technician portal to delegate job updates. When you’re the mechanic, the service writer, the parts guy, and the accountant all at once, the back office either works or it doesn’t.
With 8 to 10 bikes in the shop at any given time, tracking workflow without a system was a constant risk. Jobs could slip. Customers were expecting personal, attentive service, which is exactly what T-Bonz promises, and that promise gets hard to keep when you’re buried in paperwork.
Garnett needed to track every bike’s status in real time, monitor inventory, manage scheduling, and stay on top of billing, all without adding headcount. He also wanted visibility into his numbers: which services were driving revenue, how the business was growing month over month, and where the money was actually going. Before Torque360, that kind of clarity wasn’t something he had time to build.
Customer Quote
“Torque360 changed everything for us. On long projects, nothing gets lost anymore. Labor, parts, approvals, it’s all there. Since using it, I haven’t lost a single cent.”
“Torque360 has everything that I am looking for, including the use of TorquePay at a reasonable price.”
“Torque360 makes everything easy, efficient, and professional. Each invoice only takes about one to two minutes now. I recommend it 100%.”
Owner, T-Bonz Motorcycle Repair
Why Torque360 Works for T-Bonz
Garnett did his homework. He searched for top-rated repair shop software, reviewed his options, and took demos with a couple of platforms. Torque360 was the one that had what he actually needed, not just a long feature list, but the right combination for a one-man shop:
Torque360 didn’t just organize T-Bonz. It changed how Garnett runs the business.
